SHIPPING POLICY

This Shipping Policy lays out processing timelines, worldwide‑delivery mechanics, customs responsibilities, tracking‑information behavior, and scenarios for lost or delayed parcels for Vitality Extracts essential‑oil and skincare orders. Our core offering provides free worldwide outbound shipping for every customer order with no minimum‑purchase requirement.

order‑processing time before dispatch

After your payment successfully clears, our warehouse team needs processing time to pick, inspect, package, and prepare your goods for carrier hand‑off. Standard processing usually takes 2‑5 business days. Please note business days exclude weekends and official public holidays in our operating region. During large‑scale seasonal sales events such as our summer‑site‑wide promotion, order volumes surge and processing lead‑times can moderately extend.

free worldwide shipping details

Every completed order qualifies for our complimentary worldwide outbound‑shipping service. There is no order‑value floor to unlock this benefit; small‑value purchases receive free delivery equally as large‑basket orders. This zero‑cost‑shipping offer applies only for the initial outgoing shipment sent from our facility toward your delivery address. Return‑shipping transportation back to us remains the paying responsibility of the customer, as outlined in our return‑refund policy.

estimated delivery timeframes

For United‑States domestic destinations, typical delivery ranges from 7‑14 business days after warehouse dispatch. International global shipments vary significantly depending on destination location, local‑postal‑network efficiency, and customs‑processing speed. International‑order estimated windows generally fall between 10‑25 business‑day range. These numbers are estimations only; we cannot guarantee rigid arrival‑date deadlines.

customs and import‑duty responsibility

When packages cross international borders, destination‑country customs authorities may assess import duties, consumption taxes, or administrative brokerage fees. These charges are completely separate from our free‑shipping service and must be covered by the receiving customer. We have no authority to foresee, control, or pay for import‑related costs. We cannot mark commercial retail orders as “gift” to evade import‑regulatory rules.

tracking‑number availability

Once your package is handed over to shipping carrier, you will receive an automated email containing your public tracking number. Some international‑carrier tracking feeds update intermittently while parcels travel cross‑border; it is normal to observe multi‑day gaps between tracking‑status refreshes. If your tracking link shows no movement for extended periods, contact our support team with your order ID for further review.

delivery‑address accuracy responsibility

You bear responsibility for entering your complete, precise shipping‑delivery address during checkout. Double‑check street details, apartment‑unit numbers, postal‑zip codes, and country‑selection before submitting payment. If you supply incomplete or erroneous address information that results in mis‑delivery, return‑to‑sender, or lost parcel, additional re‑shipment charges may apply for sending goods a second time.

lost‑in‑transit claim process

We treat an order as potentially lost only after the maximum estimated delivery window has fully elapsed. Please wait through the full estimated‑time window before submitting a lost‑parcel inquiry. Once you reach out, we will open an investigation with the shipping‑carrier partner. Carrier investigations consume multiple business days to complete. Validated lost‑shipment cases will qualify for either item‑re‑shipment or full‑order refund, at our brand’s discretion.

package held by customs

Occasionally international parcels get retained for inspection by local‑customs agencies. If this situation occurs, the receiving customer normally receives a formal notification notice from customs instructing how to resolve the hold. We cannot intervene directly with foreign‑government customs agencies, but we can supply order documentation to assist you in clearing your goods upon your request.

undeliverable and return‑to‑sender parcels

Packages marked undeliverable by carrier get routed back to our originating facility. Causes include wrong address, recipient refusal to accept parcel, unpaid import‑fees, or failed multiple delivery attempts. When merchandise arrives back to us, we can process a refund for product value only. Original outbound‑shipping cost is non‑refundable. If you want goods resent, you will need to place a brand‑new order.

shipping‑policy updates

We may adjust details within this Shipping Policy as our carrier partnerships and global‑logistics landscape evolve. Any modifications will be posted live on this policy page. Your continued placing of orders after publication of changes represents acceptance of updated shipping‑policy terms.