REFUND POLICY

This Return and Refund Policy governs product‑return eligibility, claim procedures, refund processing timelines, and special restrictions relevant to our essential‑oil and personal‑care‑skincare inventory. Our goal is fair treatment for customers while accounting for hygiene‑related constraints that apply to opened aromatic and topical wellness goods.

return‑request timeframe

You may submit a return request within 30 calendar days counted from the day you physically receive your delivered package. All return‑initiation messages must arrive inside this window. Requests submitted after the thirty‑day cutoff will ordinarily not qualify for return consideration, regardless of circumstance. We recommend inspecting your goods right upon package delivery so you can identify any concerns promptly.

condition requirements for returns

Unopened, factory‑sealed essential‑oil and skincare items in original, undamaged retail packaging are eligible for return evaluation. Products that have been opened, used, sampled, diluted, or partially consumed generally cannot be returned for hygiene‑safety reasons, as essential oils and skincare are personal‑care commodities. All returned merchandise must arrive back to our designated returns facility in resalable condition; heavily damaged packaging may disqualify your return application.

non‑returnable product categories

Opened essential‑oil bottles, opened skincare formulations, clearance‑final‑sale goods, gift‑card balances, and complimentary bonus promotional items are non‑returnable. Because of hygiene risks, we cannot accept returns on any personal‑care product once the original factory seal has been broken, even if you feel the scent or texture does not match your personal preference.

how to start a return claim

Before sending any goods back to us, you must open a return ticket via our support email [YOUR EMAIL]. Include your order number, list the exact item SKUs you wish to return, and briefly explain your reason for return. Our team will review your submission and send you formal return instructions including correct receiving address. Do not ship returns without receiving pre‑authorized return guidance; unsolicited inbound packages may not be processed or tracked.

customer‑borne return shipping cost

Customers take responsibility for outbound return‑shipping expenses to send merchandise back to our returns location. Our brand’s global‑free‑shipping benefit applies only to original outgoing customer orders, and it does not cover return‑delivery charges. Original shipping fees from your initial purchase are non‑refundable. In limited cases of our verified shipping error or factory‑product defect, we may make exceptions at our sole discretion.

refund processing workflow

Once our warehouse receives and inspects your returned shipment, we will validate item condition. Approved refunds will be issued to your original payment method. Please allow 7‑10 business days for funds to reflect in your account after our processing completes; additional delays can originate from bank‑issuer processing timelines which sit outside our control. Refunds will exclude original shipping costs and incurred return‑postage expenses unless special exception conditions apply.

damaged‑in‑transit resolution path

Breakage or leakage of glass essential‑oil containers counts as a transit‑damage case, not a standard return. For damaged‑goods claims, submit clear photographic evidence of outer box, broken container, and spilled contents together with your order number within the 30‑day window. After review, we may offer options such as replacement shipment, partial store credit, or partial monetary refund, determined case‑by‑case. Damaged items do not require you to mail broken product back.

exchanges instead of refunds

Direct product exchanges are not natively supported. If you would like a different variant or different item, complete a return process for your current eligible goods and place a brand‑new separate order for your desired replacement product. This workflow provides you with faster availability, especially during high‑traffic sale periods.

store‑credit alternative

In certain scenarios, we can propose store‑credit as an alternative to monetary refund. Store credit is applied to your customer account and can be redeemed for future purchases inside our store. Store‑credit never expires and can be combined with active site‑wide promotions. Accepting store‑credit is always optional for qualifying cases.

special sale‑period notes

Items bought during heavy promotional events (including our site‑wide 70%‑off summer sale) still follow this exact same return‑policy framework. Large discounts do not remove return‑eligibility rules for un‑sealed personal‑care‑type goods.