PRIVACY POLICY

This Privacy Policy explains how Vitality Extracts gathers, stores, uses, safeguards, and shares personal information obtained from visitors and paying customers of our online store. It applies to all data collected through our website interactions, checkout workflows, email subscriptions, and customer‑support communications. By browsing or purchasing from our site, you consent to data practices laid out in this document.

information we collect

We collect information you voluntarily submit. This includes full name, shipping and billing addresses, email address, phone contact, and payment‑transaction details when completing purchases. We also gather content you write in support‑service messages. Automatically‑collected technical data consists of IP address, browser specifications, device information, website navigation paths, session timestamps, and cookie‑generated behavioral analytics. We do not intentionally collect sensitive health information, and we ask customers not to submit private medical details in general‑support emails.

how we use your collected data

Your personal data primarily serves order fulfillment: processing payments, arranging product shipping, sending tracking updates, and managing returns or customer‑service cases. We may use your email to send order‑related transactional messages. With explicit opt‑in consent, we may also deliver marketing newsletters about new essential‑oil arrivals, seasonal sales, and wellness‑related content. Analytical data helps us understand site performance, refine page layout, and improve overall shopping usability for our audience.

cookie and tracking technology usage

Our website employs standard browser cookies and similar tracking tools. Functional cookies maintain your session state, preserve cart contents, and remember basic visitor preferences. Analytical cookies help us observe aggregate site‑traffic patterns. You are able to adjust cookie permissions inside your web‑browser settings; disabling cookies may cause certain store functions such as shopping cart retention to work improperly.

data sharing with third‑party service providers

We share necessary limited‑scope data with trusted service partners who enable our business operations. These partners include payment processors, global‑shipping carriers, Shopify hosting infrastructure, email‑delivery platforms, and fraud‑prevention services. All third‑party vendors are contractually obligated to protect personal customer information and may not repurpose your private data for their own independent marketing purposes. We will never sell your personal identifiable information to unaffiliated external advertising companies.

data security measures

We adopt industry‑standard technical and organizational safeguards to protect customer personal data against unauthorized access, loss, alteration, or disclosure. Payment‑card information is processed via secure encrypted payment gateways; we do not permanently store full credit‑card numbers on our own servers. Even with robust safeguards, no internet‑based data transmission method can promise absolute zero‑risk security.

your data‑access and consent rights

Depending upon your location’s applicable privacy regulations, you may hold rights to request a copy of personal data we hold about you, ask for correction of inaccurate stored information, or request erasure of your customer record. Marketing‑email subscribers can unsubscribe at any moment by clicking the unsubscribe link located at the bottom of every promotional email message. To exercise data‑related rights, write to our support email address.

data retention period

We retain order‑related customer records for as long as required to complete purchase fulfillment, resolve potential post‑order issues, and satisfy applicable legal‑record‑keeping obligations. Marketing‑related contact information stays stored until you opt out of receiving promotional communications. Once retention requirements expire, personal‑data records get securely removed or anonymized.

minors and young‑user notice

Our e‑commerce website is intended for use by adults aged eighteen years or older. We do not knowingly gather personal identifying information from children under 18 years of age. If you believe we have unintentionally collected data belonging to a minor, please notify us immediately, and we will take prompt steps for deletion.

policy updates and revisions

We reserve authority to revise this Privacy Policy over time in response to business adjustments, updated regulatory requirements, or improved data‑handling practices. Material changes will be posted publicly on this policy page with a fresh effective date. Continued site usage after updates signifies your acceptance of revised policy terms.

privacy‑related contact

Should you have questions, concerns, or requests connected to this Privacy Policy, please send correspondence to our official support email at [YOUR EMAIL].